Privacy policy

Last updated: August 19, 2025

Sentemio operates this shop and this website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Sentemio is based on Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, or share personal data when you visit, use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we mean information that identifies you or another person or can reasonably be linked to you. Personal data does not include information that has been collected anonymously or otherwise anonymized so that identification or association with you is not possible. Depending on how you interact with the Services, where you live, and what applicable law allows or requires, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

Contact information including name, mailing address, billing address, shipping address, phone number, and email address.
Financial information including credit, debit card, and account numbers, payment card details, account information, transaction details, payment method, payment confirmation, and other payment details.
Account information including username, password, security questions, configurations, and settings.
Transaction information including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us including information you provide when contacting us, such as when you submit a customer support request.
Device information including details about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information including details about your interactions with the Services, such as how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

Directly from you when you create an account, access or use the Services, communicate with us, or otherwise provide your information.
Automatically through the Services from your device, when you use our products or Services, visit our website, or through cookies and similar technologies.
From our service providers when they are engaged to enable certain technologies and collect or process data on our behalf.
From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

Providing, customizing, and improving the Services, including fulfilling our contract with you, processing payments, executing orders, storing configurations and items of interest, sending account-related notifications, creating and managing your account, organizing shipping, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience by recommending products based on your purchases.
Marketing and advertising, including sending you marketing communications by email, SMS, or post, showing you online advertising for products or services either on our Services or elsewhere, and tailoring ads based on items you have purchased, added to your cart, or other activity.
Security and fraud prevention, including authenticating your account, providing a safe payment and shopping experience, detecting and investigating fraudulent, illegal, unsafe, or malicious activity, protecting public safety, and ensuring the security of the Services. If you choose to create an account, you are responsible for protecting your login credentials.
Communicating with you, including providing customer support, responding to inquiries, and maintaining our business relationship.
Legal reasons, including complying with applicable law, responding to lawful processes or regulatory requests, participating in investigations or legal disputes, and enforcing our terms and policies.

How do we share personal data?

In certain circumstances, we may share your personal data with third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

With Shopify, service providers, and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners that provide marketing services to you and display advertising. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. These partners use your data in accordance with their own privacy policies. Depending on your location, you may have the right to direct us not to share information about you for targeted advertising.
When you request or consent to us sharing certain information with third parties, for example, to deliver products to you, or when you use social media integrations or login features.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or insolvency, to comply with legal obligations (including subpoenas or similar requests), to enforce our terms or policies, or to protect the Services, our rights, and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve the Services. Data you submit through the Services is shared with Shopify and third parties that may be located in countries other than your residence to provide and improve the Services. To protect, expand, and improve our business, we also use certain advanced Shopify features that incorporate data from your interactions with our shop, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your rights requests regarding such use. For more information on how Shopify uses your personal data and your rights, see the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights through Shopify’s privacy portal.

Third-party websites and links

The Services may provide links to third-party websites or platforms. When you follow links to non-affiliated or non-controlled websites, you should review their privacy and security policies. We make no guarantees and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information they provide. Information you disclose in public or semi-public areas, including on third-party social networking platforms, may also be seen by other users of the Services and/or those platforms without restriction on its use by us or by the third party. Our inclusion of such links does not imply endorsement unless explicitly stated.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from minors under the age of majority in your country. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the information below to request deletion. As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” personal data of individuals under 16 years of age as those terms are defined by applicable law.

Security and retention of your data

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may be at risk during transmission. Please avoid using insecure channels to provide sensitive or confidential information.

The length of time we retain personal data depends on various factors, including whether we need the information to manage your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the following rights regarding your personal data, subject to limitations:

Right of access to the personal data we hold about you.
Right to deletion of your personal data.
Right to correction of inaccurate personal data.
Right to data portability, including receiving a copy of your data and requesting transfer to a third party in certain cases.
Communication preferences, including the ability to opt out of marketing emails using the unsubscribe link provided in our emails. Even if you opt out, we may still send you non-marketing communications, such as order or account notices.

If you are located in the UK or the European Economic Area, you may also have the following rights, subject to local exceptions:

Right to object to and restrict processing of your personal data for certain purposes.
Right to withdraw consent where we rely on consent as the legal basis for processing. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

You may exercise these rights where indicated in the Services or by contacting us using the information below. More information on how Shopify processes your data and your rights can be found at https://privacy.shopify.com/en.

Exercising these rights will not result in discriminatory treatment. To the extent permitted or required by law, we may need to verify your identity before processing your request. You may authorize an agent to submit rights requests on your behalf, provided they show evidence of authority. In some cases, you may need to confirm your identity directly with us. We will respond promptly as required by law.

Complaints

If you have complaints about how we process your personal data, please contact us using the information below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority. For the European Economic Area, a list of authorities is available.

International transfers

Your personal data may be transferred to, stored, and processed outside of your country of residence. If we transfer personal data outside of the European Economic Area or the UK, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms, unless the destination country provides adequate protection as recognized by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, adjust the “Last updated” date accordingly, and provide any required notices under applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by email at info@sentemio.de or by mail at Lychener Straße 66, Berlin, 10437, DE. For purposes of applicable data protection law, we are the data controller of your personal data.